If you need to update your bank account or credit card details, even if it’s just the suffix of the account, you'll need to provide us with a new direct debit authority.
To update your bank account details you can:
- Complete our online direct debit form
- Or click the links below to download the form you need, which you can post to us.
- Personal insurance Direct Debit Authority
- Business insurance - Businesspack, Farmpack, Easybiz
To update your credit card number, call us on 0800 80 24 24 to complete a paperless direct debit over the phone
If you're simply changing the day your payment comes out, you won’t need to fill in a new direct debit form, but you will need to call us and let us know.