At State we’ve been helping New Zealanders with their insurance for more than 100 years. Today we manage around 900,000 policies for more than 400,000 Kiwis. In that time, we’ve worked hard to build up a pretty good understanding of New Zealanders’ insurance needs.
What we’ve found is that people tend to think about insurance in terms of houses, cars and other physical objects, but we all know that our most precious things are our families, and perhaps our photographs or family heirlooms. That’s why we want to find ways to help protect the things that are important to you.
This is where we try to set ourselves apart. We run our business with you – our customer – at the centre of everything we do. Whether we’re providing you with protection for your most prized possessions or we’re supporting the local community, we pride ourselves on the way we go about doing business. This is also true of the way we do things inside State, and you can find out more about our inner workings below.
About State
We're part of IAG
State is a business division of IAG New Zealand Limited (IAG). As a market leader, IAG is there for customers today, and plans for the future so we can help make your world a safer place.
Financial Strength Rating and Solvency Margin
State is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.
A rating of AA means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.
The rating scale is:
AAA
Extremely strong
AA
Very strong
A
Strong
BBB
Good
BB
Marginal
B
Weak
CCC
Very weak
CC
Extremely weak
SD
Selective Default
D
Default
The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form. A full description of this rating scale can be obtained from standardandpoors.com.
Insurance Council of New Zealand
State is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.
As an ICNZ member, State abides by the ICNZ fair insurance code.
Additional information, including consumer advice about insurance, is available on the Insurance Council of New Zealand website.
Our people
We’re constantly striving to improve the way we do things not just for our customers but for our staff too. We provide our people with opportunities to make a real contribution and we’re proud of the way our staff work together.
Volunteer Days
Every year, all our people spend a day volunteering with their team mates for a community group.
Diversity
Talent doesn’t confine itself to one gender, culture or group of people. We believe we can use key learnings about our diverse workforce, at all levels of business, to help develop a better understanding of our workplace and better serve our customers.
To ensure we maximise this opportunity in our organisation we undertake an annual diversity census to check that we’re achieving our diversity goals. Our diversity ambition is that, “We respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders”.
Rainbow Tick
At IAG, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong here at IAG. We’re focused on ‘making your world a safer place’ for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.
We use an approved repair service
We work with the best repairers to ensure sound advice, the highest quality work for your vehicle, and prompt service for you.
Our quality approved repairers:
- provide the standard of customer service and workmanship that we’ve agreed
- meet rigorous quality standards
- provide a lifetime guarantee for repairs carried out on your vehicle (provided you remain insured with State and the car is still in your name)
- recognise the importance of State customers and where possible, give them priority service.
Find out more about our approved repairer network.
Leading the way
Proven track record
We've been providing New Zealanders with an extensive range of personal and business insurance for over 100 years.
Our ability to pay your claim
Our AA rating from Standard & Poor's (Australia) Pty Ltd means we have a 'Very Strong' claims paying ability.
Business sustainability
We believe that addressing social and environmental performance, as well as our financial performance, is simply good business.
Moving to Australia?
Check out NRMA Insurance which is also part of Insurance Australia Group.