Contact State

How can we help?

Personal Insurance

For quotes, payments, amendments and general enquiries

Call us

0800 80 24 24

8.00am - 6.00pm (Mon - Fri)

9.00am - 6.00pm (Sat - Sun, & public holidays)

Calling from outside New Zealand?
See our overseas contact numbers

 

Chat online

We’re here to help you with payment changes and general enquiries about car, home, contents, and landlord insurance policies.

9.00am – 4.30pm (Mon – Fri)

For questions about claims, business or travel insurance, give us a call on 0800 80 24 24

Chat with us

Business Insurance

For quotes, payments, amendments and general enquiries

Call us

0800 80 24 24

8.00am – 6.00pm (Mon - Fri)

10.00am – 2.00pm (Sat)

Business claims

0800 80 24 24

9.00am – 6.00pm (Mon - Fri)

New Claims

Do it faster online
For car, home, contents and travel claims, skip the queues and do it online.

Claim online

Call us

For all other policies or speak to the team, call us on

0800 80 24 24

8.00am - 6.00pm (Mon - Fri)

9.00am - 6.00pm (Sat - Sun, & public holidays)

Existing Claims

Register or login to your My State account to view and manage your claim online.

To speak to the team, call us on 0800 80 24 24

8.00am - 6.00pm (Mon - Fri)

Unavailable on public holidays 

Claims Collections

If you need to get in touch about paying off a debt or an upcoming hearing, please call us on 0800 80 24 23

Travel

0800 500 325 

9.00am - 5.00pm (Mon-Fri) 

10.00am - 2.00pm (Sat)   

If you need emergency assistance, call us 24/7 from: 

Australia 1800 810 095

United Kingdom 0808 234 4360 

USA 1866 894 5264

Canada 1877 416 3486 

All other countries +64 (0) 9 300 8580

Email State Travel

Overseas calling

Australia 1800 887 863

United States 1800 593 9482

United Kingdom 0800 096 5308

All other countries +64 9 969 1150

State Roadside Rescue

0800 10 11 12 

Phone us 24/7

Write to us

Write to us at PO Box 3233, Wellington 6140

Media Enquiries

For all media enquiries please visit the IAG website.

Complaints

Click here for our complaints process.

Non-contracted suppliers

If you're a non-contracted supplier, you can email invoices to StateClaims@iag.co.nz. Please include the claim reference in the subject field.

Extra Care and Support

If you're experiencing circumstances where you'd benefit from extra care and support, or have additional accessibility needs, we've put together some information on how we can help. Get extra support

Report Insurance Fraud

Insurance fraud costs every policy holder.
You can help by reporting suspected fraudulent activity via:
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE)

Information provided will be held in the strictest of confidence.

If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau.

If you’re not sure if your concern relates to fraud, you can learn more about fraud here.