Chat online.
Chat to real humans online. We can help with payment changes or general enquires for car, home, contents, and landlord policies. Available between 9am and 4.30pm Monday to Friday.
For claims, business or travel insurance, please give us a call.
Call us.
0800 80 24 24
Personal insurance:
8am to 6pm Monday to Friday
9am to 6pm weekends and public holidays
Business insurance:
8am to 6pm Monday to Friday
10am to 2pm Saturday
Business insurance claims:
8am - 6pm Monday to Friday
Calling from overseas?
See our overseas contact numbers
Claims Collections:
If you need to reach out about paying off a debt or an upcoming hearing, call 0800 80 24 23.
Travel insurance.
From New Zealand
0800 500 325
9am to 5pm Monday to Friday
10am to 2pm Saturdays
From overseas
24/7 emergency assistance (charges may apply):
Australia 1800 810 095
United Kingdom 0808 234 4360
USA 1866 894 5264
Canada 1877 416 3486
All other countries +64 (0) 9 300 8580
Calling State from overseas.
Australia 1800 887 863
United States 1800 593 9482
United Kingdom 0800 096 5308
All other countries +64 9 969 1150
State Roadside Rescue.
Request roadside help
Add or buy State Roadside Rescue
Extra care and support.
If you're experiencing circumstances where you'd benefit from extra care and support, or have additional accessibility needs, we've put together some information on how we can help.
Media Enquiries.
For all media enquiries please visit the IAG website.
Complaints.
Click here for our complaints process.
Write to us.
PO Box 3233, Wellington 6140
Report insurance fraud.
Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity.
Email: fraud@iag.co.nz
Phone: 0800 372 835 (0800 FRAUDLINE).
Information provided will be held in the strictest of confidence. If you'd prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau. If you’re not sure if your concern relates to fraud, you can learn more about fraud here.
Non-contract suppliers.
Email invoices to StateClaims@iag.co.nz.
Please include the claim reference in the subject field.