Award winning service
Proud to be recognised for providing quality service to our customers.
Need assistance now?
Call us anytime 24/7, 365 days a year.
State Roadside Rescue will send a rescue vehicle to help you any time of the day or night
24/7, 365 days
You never know when a breakdown can happen, so we’ll be on call 24/7, 365 days a year.
Cover for any driver
It doesn’t matter who’s driving, because State Roadside Rescue covers the car, not the driver.
Three free call outs a year
You’ll get three free callouts a year (from the day you insured your car, or your renewal date).
It’s easy to sign up
Don’t have car cover?
Just choose to add on State Roadside Rescue when you buy any car insurance policy online or over the phone with us
Already have car cover?
Just give us a call and we’ll add Roadside Rescue to your policy.
What we can help with
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Flat battery
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Flat tyre
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Broken down
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Locked out
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Out of petrol (We’ll bring you five litres)
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Jump-start your vehicle
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Mechanical or electrical failure
What we can't help with
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Vehicles over 3,000kg (3 tonnes)
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Unattended vehicles
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Complex repairs
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Vehicles that need salvage equipment
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Lack of access due to extreme weather
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Off-road or racing vehicles
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Accidents
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Towing due to misuse
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Vehicles that are being towed (like a boat, trailer or caravan)
Hearing impaired customers
If you've got a hearing impairment you can get State Roadside Rescue by using the State App on your phone or sending a text message to 021 30 30 30.
For information on how this works, just email hearing.impaired@state.co.nz
Frequently asked questions
State Roadside Rescue is an optional cover available to our personal State Insurance customers. It applies to the car, not the driver, so anyone using the car can get help if they’ve run out of petrol, have a flat battery, broken down, been locked out or need to change a tyre.
State Roadside Rescue is on call 24 hours a day, 365 days a year, and it costs just $30 a year for three call-outs. Any additional call-outs within the year will be charged at our standard fee of $50 including GST.
If our team is unable to get your car back on the road, they'll organise a tow truck to transport it to the nearest safe place or repairer. If you elect to have your vehicle towed to a place of your choice, an additional charge of $3 per kilometre will apply. Service limits apply, and some extra services are at your own cost - for example, a new battery, replacement keys and locks, and any windscreen repairs undertaken.
Note: Your vehicle insurance may have cover for replacement keys and locks and windscreen repairs, check your policy wording to find out.
No, State Roadside Rescue is only equipped to help with breakdowns. If you need assistance because you’ve been in a collision or car accident, it’s best to call your insurance provider. Your insurance cover may include towing options.
To use the State Roadside Rescue feature in your app, you need to enable your location services. Once enabled, you can request assistance directly from your app and you'll get a text message from us confirming we've got your request.
We're always looking at ways to make the services we offer better, so if you have any feedback, good or bad, don't forget to let us know!
Yes, you can call State Roadside Rescue directly on 0800 10 11 12 if you need urgent assistance or for an update on your current request.
If your type of problem isn't listed in the options you can select "Something else" and we'll come and take a look at what the issue is to see if we can get you back on the road.
To remove your State Roadside Rescue, please call our general line on 0800 80 24 24 or contact us on Facebook.